Meeting Your Ever-Evolving Business Needs
Crosswind’s custom platform is in a unique position to make the system modifications necessary to meet our customers’ unique needs. These businesses experience high call volumes as their patrons order food for take-out or delivery, place orders online and call for reservations.
Crosswind will customize a franchise phone system that helps you operate more efficiently in a number of ways. We provide the functionality your business needs to meet customer demands while cutting costs and improving staff efficiency. Here are some of the ways we help:
- Call queuing allows our data centers to answer calls and play messages on hold while your associates deal with other customers.
- Text or SMS updates allow you to communicate with customers arriving for curbside pickup.
- Integration into POS (point-of-sale) systems permits data to flow through our system into yours.
- Artificial intelligence (AI) allows you to continue servicing customers with intelligent voice response and decision-making.
- Dashboards provide real-time feedback to management and employees.
- Reporting and analytics drive performance and track employee engagement.