Helping You Meet Your Customers’ Demands

Meeting Your Ever-Evolving Business Needs

Crosswind’s custom platform is in a unique position to make the system modifications necessary to meet our customers’ unique needs. These businesses experience high call volumes as their patrons order food for take-out or delivery, place orders online and call for reservations.

Crosswind will customize a franchise phone system that helps you operate more efficiently in a number of ways. We provide the functionality your business needs to meet customer demands while cutting costs and improving staff efficiency. Here are some of the ways we help:

  • Call queuing allows our data centers to answer calls and play messages on hold while your associates deal with other customers.
  • Text or SMS updates allow you to communicate with customers arriving for curbside pickup.
  • Integration into POS (point-of-sale) systems permits data to flow through our system into yours.
  • Artificial intelligence (AI) allows you to continue servicing customers with intelligent voice response and decision-making.
  • Dashboards provide real-time feedback to management and employees.
  • Reporting and analytics drive performance and track employee engagement.

Why Choose Crosswind as Your Communications Provider?

While all unified communications companies provide services, Crosswind delivers a solution, one customized to your unique business needs. In addition to a solution developed specifically for your business, we are a managed service provider, meaning that we deliver not only a network, but also all the support and maintenance that go with it. We do it all for you — from network design and installation to monitoring and management. We do this so you can concentrate on your business, not the operation of your phone system

Crosswind is your one-stop shop for fully managed network solutions with little to no upfront costs. We provide:

  • Connectivity
  • Routing
  • UCaaS/Hosted PBX
  • Firewall
  • Wireless service
  • Hosted security
  • Network monitoring and management
  • Support (moves/adds/changes)
  • Integration into POS and AI systems
  • Analytics