Crosswind Integrates Phone Analytics with Software Tools
We help organizations communicate and collaborate more effectively, especially as we embrace the work-from-home trend. Organizations are using data from UCaaS applications to evaluate worker productivity and drive performance, in addition to fostering inclusiveness and collaboration. Our analytics data provides much more than just call tracking.
This analytics data can be used to drive business decisions and improve performance. For example, managers can view a dashboard of employee engagement via voice, chat, video and email. This easy comparison of the data metrics among employees in the same work group allows managers to benchmark productivity.