What Is A VOIP Phone System?

January 13, 2022

Dialing a telephone in the office

And does your company need what it offers?

VoIP business phone systems operate by using online Internet Protocol (IP) instead of telephone lines to communicate. Voice and communication data is converted to computerized information packets and sent over an IP network, such as a broadband Internet connection or direct connection to a telephone service provider. This technology guarantees high quality calls, unlike landline phones, which use traditional telephone lines that are subject to weather intrusion, physical damage and intermittent quality control. They easily interact with traditional systems, can be registered with local phone companies and permit a company to retain their own individual number.

When purchasing a VoIP phone system, business owners should consider how much call volume they anticipate. Selection will most often depend on the size of the company, the number of employees, and how much voice-based engagement will take place. In addition, they should determine if local internet service is sufficient to use a VoIP phone system (hint: most are). After analyzing the costs to achieve the performance levels you are expecting for the system, it’s important to do your research of the market for telephony systems and find a provider with a solid track record and excellent customer support.

VoIP customers will benefit from a host of applications that can improve customer service. They will be able to communicate with client businesses through multiple communications channels, like chat and text.  The setup of most VoIP phone systems doesn’t require extensive technical knowledge, and businesses of any size can easily turn to companies like Crosswind to design, program and manage the project from start to finish.

The next step is choosing how to house the VoIP system. Since most of the newer systems reside in a data storage “cloud,” there is no need for bulky and costly on-premise equipment. While some businesses have the technical skills, bandwidth and experience to manage the systems themselves, others prefer to outsource their connectivity and other services to a third party. The choice may ultimately come down to budget and the technical ability to manage hardware and software. Either way, a unified solution will improve communication and collaboration, streamline workflow, and ensure that everyone is happy and productive.

Today’s VoIP phone systems are available in many different sizes and styles. They have numerous benefits, including the full functionality of systems employed by much larger corporations. While most strictly VoIP systems focus just on Internet-based calling, many are beginning to expand and offer some form of unified communication features like voicemail, instant messaging, and video calls with just about anywhere in the world.

The VoIP phone system allows businesses to keep their communications in one place while extending those same benefits to remote offices or mobile workers.  Using a multi-site VoIP design, business owners can reduce the cost of inter-office calls and create a virtual phone system to route all calls to  geographically dispersed offices when call demand exceeds the capacity of a single site. For example, if a call can’t be quickly handled by the main office in Chicago, someone in a Tucson is able to jump in and provide backup.  The cloud-based VoIP phone system makes it easier to manage different IP numbers from any location, thus helping even businesses with a limited number of employees to operate with the efficiency of a much larger service team, and from many more locations.

If it’s beginning to sound as though a VoIP phone system might very meet the needs of your business, why not talk with a representative from Crosswind Cloud Solutions today?  We are a trusted world-class, unified communications provider dedicated to helping your company effectively compete in today’s ever evolving business challenges.